We ship out most orders within 1 business day, Monday through Friday. Any orders with preassembled fixtures can take up to 5 business days to ship out. If you have an urgent order that needs to go out the same day please contact us via email/phone and we’ll do our best to expedite it for you. Please understand that we're all affected by COVID-19 so on occasion it may take us a little bit longer to ship than normal. We appreciate your patience and consideration during this time.
We reserve the right to ship orders that have Free Shipping via the best method. For small packages this is usually USPS 1st class, while for larger packages this is usually FedEx Ground. We cannot ship FedEx Ground packages to a PO Box, so if you must have the package sent to a PO Box you may not qualify for free shipping.
We typically ship higher value orders (and often orders sent to a unit or suite #) with a signature required upon delivery, unless you request otherwise before your order is shipped. Feel free to make your request in the "comments" section upon checkout. If an order has been shipped and you won't be present to sign for it, please contact us to hold it at a nearby pickup location.
For international orders the cost of shipping only includes freight charges from our warehouse to your location. The shipping fee does not include any possible taxes, duties, brokerage fees, VAT, etc. Please consult with your local authorities on what these charges may be before ordering. If shipping via USPS 1st class international please note this may take up to 30 business days to arrive, with very limited tracking.
Effective Jan 1, 2020, all shipments to Brazil must include the recipient's Tax Identification (ID) number on customs declarations and shipping labels. Any shipments missing the recipient's Tax ID will be subject to return, or even disposal, by Brazilian Customs. There are several different Tax IDs that can be used when shipping to Brazil, including:
· CPF - Individual Tax ID, similar to U.S.A.’s Social Security number
· CNPJ - Business Tax ID
· Passport Number
Kindly note, that the delivery dates displayed during checkout are only estimates and are not guaranteed. Feel free to reach out for detailed information regarding delivery dates or if you have any other questions at all.